If you have forgotten your password and are unable to login to your account, follow these steps:
1. Click on the Log In link in the global nav bar at the top right corner of your screen (or just go to https://penzu.com/account/login):
2. Click the “Forgot?” link in the Log In menu.
3. Enter your email in the pop-up, click “Reset” and a link will be sent to you via email.
4. Once the email arrives, click the link and you will be taken to a page where you can enter a new password for your account. If you don’t receive an email, be sure to wait at least 5 minutes for it to arrive. Otherwise please check your spam folder. If it isn’t in your spam folder, you can email us for assistance.