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How do I permanently delete my account?

To permanently remove your Penzu account from our system, please follow these steps:

1. You must first deactivate your account. To deactivate your account, visit your Account page:

account1

2. Scroll down the page to the bottom and click on the “Deactivate” button:

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3. Once deactivated you will receive an email confirmation. Then, you are required to make a request in writing via email to support@penzu.com to permanently delete your account. We will manually remove your account and all of your entries within 48 hours.

Comments

  1. I’m trying to log to deactivate my account permanently however, whenever i attempt to log in, i’m being redirected to penzu pro which i do not have an account. I have the free penzu and i have no plans of purchasing the pro either.

    Pls tell me how i should deactivate thenfrom here.

    Thanks

    Liz, July 23 2012   9:04 pm

  2. It sounds like you might be trying to access Penzu from a mobile device. Mobile access is a Pro feature, and we automatically redirect to the mobile version of our site for mobile devices. Logging in from a PC should solve your issue.

    Penzu Support, August 12 2012   11:08 am

  3. Woah! I’m really loving the template/theme of this website. It’s simple, yet effective.
    A lot of times it’s challenging to get that “perfect balance” between user friendliness and visual appeal. I must say you have done a excellent job with this. Also, the blog loads very fast for me on Chrome. Excellent Blog!

    becoming a physical therapist in texas, April 10 2013   12:20 am

  4. I don’t want to pay the $20/per year Penzu Pro fee and I haven’t used up my 30 day warrantee? Will it still make me pay? :(

    Grace, September 7 2013   4:04 pm

  5. I used the google chrome app and can’t delete my account or even stop mail! It just comes up with my one locked journal I forgot the password to and don’t intend to read. I’m on a pc too. Can’t you just delete my account :(

    E safety, September 8 2013   7:31 pm

  6. Grace – If you purchased Penzu Pro at full price and are still within 30 days of your purchase, you would still be eligible for our 30-day money back guarantee. This help article explains how to downgrade your account and receive your refund (if applicable): http://help.penzu.com/account/downgrade/

    Penzu Support, September 10 2013   8:44 am

  7. If you would like your account to be permanently deleted, please contact us at support@penzu.com with your request.

    Penzu Support, September 10 2013   8:45 am

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