Penzu Help

What is your refund policy?

If you purchase or renew a Penzu Pro account and decide you don’t like the service, you can get a refund within 30 days of purchase. You can get a refund if on your Account page, the Downgrade button says “Downgrade & Refund”, like so:

If it just says “Downgrade”, you are not eligible for a refund.

We don’t allow partial refunds, only full refunds. So if you purchase more than a one year subscription, you can only get refunded for the full amount.

We don’t refund purchases made through referral links. We also don’t refund gift purchases if the gift has been redeemed.

Refunds are debited back to the original method of purchase and can take up to a week to see on your credit card. Paypal refunds are instant.