How do I cancel auto-renewal? (Pro)

If you upgrade to Penzu Pro, we create an automatic renewal for you so you don’t have to input your information again next year and so that you account doesn’t get cancelled.

If you’d prefer to turn off auto-renew, you can do so by following these steps:

1. Login to Penzu and go to your Account page (or just visit https://penzu.com/account):

2. Click on the Billing Information tab:

3. Then click on the “Turn Off” link to not have your payment method charged again:

How much does Penzu Pro cost?

Penzu Pro costs $19 US per year. There is no tax or extra charges. You can pay with VISA, MASTERCARD, and Paypal here. There is a 30-day money-back guarantee with all purchases. Read more about our refund policy here.

Why is there a $1 charge on my VISA bill after upgrading to Penzu Pro?

Some people might see a $1 charge on top of the $19 charge for upgrading to Penzu Pro. Don’t be alarmed, this is just an authorization done by our merchant bank to ensure that your credit card is valid. It will be refunded to you in a few days. We don’t have control over this, but apparently it helps prevent fraud and faulty cards. If the charge doesn’t get refunded after a few days, please email us at support@penzu.com to let us know.

What is your refund policy?

If you purchase or renew a Penzu Pro account and decide you don’t like the service, you can get a refund within 30 days of purchase. You can get a refund if on your Account page, the Downgrade button says “Downgrade & Refund”, like so:

If it just says “Downgrade”, you are not eligible for a refund.

We don’t allow partial refunds, only full refunds. So if you purchase more than a one year subscription, you can only get refunded for the full amount.

We don’t refund purchases made through referral links. We also don’t refund gift purchases if the gift has been redeemed.

Refunds are debited back to the original method of purchase and can take up to a week to see on your credit card. Paypal refunds are instant.

What forms of payment to you accept?

Penzu accepts VISA, Mastercard, and Paypal at the moment.

How can I manually renew my Pro account?

To manually renew your Penzu Pro account, you must first turn-off auto-renew from your account page. Then you can manually renew your Pro account by following these steps:

1. Go to your Account page at https://penzu.com/account:

2. Click on “Billing Information”:

3. Then click on the “Renew” button in the payment info box:

After that, a renew popup will appear where you can enter your payment info if required. You can renew for multiple years (up to 5) and get a discount!

How do I edit my payment information?

To edit your credit card payment details, follow these easy steps:

1. Visit your Account page by clicking on the Account link in the top right global nav (or by going to https://penzu.com/account):

2. On you Account page, click on “Billing Information”:

3. Then click “Edit” next to the Payment Info:

4. You can then update your info and save it to your account. In order to update your credit card information, you need to re-enter it all. Same goes for your address as well:

Note: Paypal payment info cannot be edited unless you renew again. It can, however, be changed to new Visa or Mastercard information.

What happens if I forget to renew my account?

If you turn-off auto-renewal, and forget to manually renew your Penzu account, no sweat. You will receive a notice upon expiry that will tell you how you can restore and renew your account. If you do not renew, your account is NOT downgraded automatically. You will always have the chance to renew your subscription and access your account. We will never delete your account even if it has expired.

If you don’t want to renew, you can downgrade your account to a free account. All entries will remain intact but all Pro-related formatting (like fonts, tags, customizations etc) will be lost.

What does Auto-Renew mean?

By default, once you sign-up for Penzu Pro, your account is set to auto-renew. That means that upon expiry of your Pro account one year from when you signed-up, the same credit card will be charged $19US for another year. If you wish to disable this, you can do so on your account page. Just click the Turn-off Auto-renew button and your account will require a manual renewal if you decide to continue using Penzu Pro for another year.

Penzu won’t accept my credit card…

If you are trying to upgrade to Pro and can’t, or are receiving this error: “Credit Card Transaction Failed” it could mean that you have entered incorrect information or that your credit card is invalid.

Please follow these steps to solve this problem:

1) Make sure all of your information is correct and your name, card number, expiry, and CVV match up properly with your credit card. We accept only VISA and MASTERCARD so Amex and other cards will NOT work.

2) Double check that you have entered your information properly in the checkout fields as indicated.

3) Try a different credit card if you have one.

4) A method that is sure to work is to signup for Paypal. You can add funds to your Paypal account from your bank account and then pay for a Pro membership with those funds using the Express Checkout payment method on the Penzu Pro sign-up page. While this isn’t ideal, and might take a while, it will work every time so long as funds can be transferred to your Paypal account.

5) Finally, as a last resort, you can use a friend or family credit card and pay them back. After all, it’s only $19!

Please contact support (support [at] penzu.com) if you are still having issues. We sincerely apologize for any people that are experiencing trouble upgrading.