Why do I have to enter my encryption password each time? (Pro)

If you’re locking your journal or entry with the Encryption Lock, you will have noticed that you have to enter your password and hint each time. We know, this isn’t ideal, but we do it because it is the most secure option. If we saved your password on file, that’s another potential risk of unwanted users reading your entries. In this case, we’d also have access to your entries—even though our privacy policy doesn’t let us view your entries without consent.

We may implement some solutions down the road, but for now this is the safest way of locking your entries.

When I change the date of an entry, it changes it to one day earlier/later than I want!

If you’re having trouble changing the date of an entry to the past—specifically if you are selecting a date and the entry gets changed to the previous or next day in the calendar—it could be because your time zone isn’t setup correctly. To set your time zone so the correct date and time is selected, view this help topic here: http://help.penzu.com/account/how-do-i-change-my-time-zone/

If you’re still having trouble, email us at support@penzu.com.

How do I insert an image into the body of an entry? (Pro)

Once you’ve uploaded an image to your entry, you can either insert it directly into your entry, or attach it to the margin of the entry:

1. Click Insert from the Pad toolbar:

2. Insert an image to the body of the entry (where the cursor is) by clicking the “Insert” button (green plus icon):

3. Your photo will then be inserted into the body of your entry like so:

If you’d like to resize the inserted image, you can when using Penzu with Firefox.

How do I attach an image to the margin of an entry?

Once you’ve uploaded an image to your entry, you can either insert it directly into your entry, or attach it to the margin of the entry:

1. Click Insert from the Pad toolbar:

2. Attach an image to the margin of the entry by clicking the “Attach” button (paperclip icon):

3. Your photo will then be attached to the margin of your entry like so:

I’ve changed the date of an entry but it isn’t working!

If you’ve tried to change the date of an entry and afterward the date remains the same, it could  be because your Entry Display date setting is set to the wrong option. Please follow the below instructions:

1. Login to your Penzu Pro account.

2. Go to your Settings page.

3. Under “Settings for This Journal”, go down to “Entry Display Date” and make sure you have “First Created (default)” selected, not “Last Edited).

If you’re still having trouble, please close your browser and open again. If you aren’t using a supported browser, please do so.

Does Versions save everything about my entry?

Each snapshot includes text, tag, customizations, and prompt information. If any of that has changed since your last save you can revert back to where you left off.

If an entry was locked with encryption, however, snapshots are wiped with each locking event. If you’d like to lock an entry and keep the snapshots intact, you must use the basic lock.

How can I restore or revert to a previous saved version of an entry?

If you’ve lost text somehow while writing, or if you return to an entry which you thought was saved to find it not how you left it, you can use Versions to get back what you lost. So long as the lost text was saved at some point, the snapshot will be available and can easily be restored using Versions.

1. Click on the Version’s icon on the pad toolbar (this is a Pro only feature):

2. View the various snapshots available:

3. Preview the entry to make sure it’s the version you want:

4. Click “Restore…” to chose how you want to restore the entry:

5. Click “Replace This Entry” to overwrite the current entry or “Create New Entry” to create a separate copy.

There’s missing text in an entry – can it be recovered?

If you’ve lost text somehow while writing, or if you return to an entry which you thought was saved to find it not how you left it, you can use Versions to get back what you lost. So long as the lost text was saved at some point, the snapshot will be available and can easily be restored using Versions.

1. Click on the Version’s icon on the pad toolbar (this is a Pro only feature):

2. View the various snapshots available:

3. Preview the snapshot to make sure it’s the version you want:

4. Click “Restore…” to chose how you want to restore the entry:

5. Click “Replace This Entry” to overwrite the current entry or “Create New Entry” to create a separate copy.

What is Versions?

Versions is a feature that exposes past snapshots of an entry. Each snapshot is created when the entry is saved, preserving text, tags, prompts, and customizations. This is convenient if by chance you happen to lose some text, or make a mistake and delete text. You can quickly revert back to any previous version and continue writing!

My entry is all on one line!

If you’re typing an entry, and when complete can’t see what you’ve written because it gets cut off or is on one line, it’s probably because you have typed your entry on the title line. Click on the second line on the pad and start writing your entry. The title of your entry should be typed at the top line where it says “Enter Title”.

What does Remember Password do when locking a journal or entry?

If you check the “Remember Password” box in the locking popup, upon re-locking you’ll never have to enter the password again. Just a single click and your entry will be locked!

Here is the new journal locking flow with Remember Password enabled:

1. Click the lock button next to the journal you want to protect:

2. Enter a password, hint, check “Remember Password” and then “Lock”:

3. Unlock the journal to gain access:

4. Upon re-locking, you’ll see a window like this and all you have to do is click “Lock”:

And that’s it! If you’d like to change the saved password, you can simply click “Enter a New Password” and start the process again. This works the same for entry locking as it does for journal locking (shown above).

My entries are double spaced!

If you’re writing on the pad and your typing skips a line, it could be because we’ve made some changes to the service. All you have to do is clear your cache and you should be fine.

Here are instructions for various browsers to clear your cache:

Internet Explorer 8

1. Once open and completely loaded, click on the “Tools” menu at the top of the page and select “Internet Options”.

2. This should now default with the “General” tab selected.

3. In the “Browsing Internet” section, click the “Delete” button. In the pop-up that appears, select all areas that you want to delete information from and hit “Delete”.

4. Wait for the computer to completely process this, and once it finished, you’re courser should return and you can close out of the “Internet Options” menu and resume your activity.

Firefox

2. View the drop down menu display and choose Options (for Windows) or Preferences (for Macs). A new dialog box will appear.

3. Click the Privacy icon to get to the cache options. Now you can click the ‘Clear Now’ button.

4. Watch for a drop down box to appear with numerous checkable boxes. Check ‘Cache’ and press the ‘Clear Private Data Now’ button.

5. Press the ‘OK’ button (Windows) or simply close the preferences box (Mac). Your cache will now be clear.

Chrome

1. Once you have opened Google chrome web browser find the tools menu. This is a wrench icon located in the upper right corner. Click on it and it will bring a drop down box. Select “Options” (or “Preferences” on a Mac)

2. Then next window has a couple of tabs. Select “Under the Hood”

3. Next select “Clear browsing data” , this will bring up the next menu, some think this clears the browsing data, but not to worry the next menu gives the options of what kind of browsing data to remove.

4. In the next menu, check the “Empty the cache” and uncheck any of the other boxes that don’t apply, because we only want to clear the cache at this time.

5. In the “Clear data from this period” drop down box “everything” clears all the cache for a fresh start.

6. Click the Clear browsing data. After it is finished close and restart Google chrome. Remember loading is slightly slow the first time you visit your favorite web pages but now you have a clean fresh up to date cache of the website.

Safari

1. Open up the Safari Web browser.

2. Click on the heading ‘Safari’ and choose ‘Empty Cache’ from the pull down menu. It will then ask you if you really want to delete the cache.

3. Click on ‘Empty’ if you are ready to clear Safari’s memory cache.

4. Close and reopen the Safari Web browser

What does closing a prompt do?

Clicking the “x” at the top right of the prompt bubble merely hides the prompt bubble:

It can be viewed again by clicking the Prompt icon on the top right of the Pad:

What does locking a prompt do?

The lock icon on the prompt bubble let’s you permanently fix the prompt to an entry, even when prompts is off. We usually recommend using this feature if you are answering a prompt and the contents of your entry are related to the prompt itself. When a prompt is locked, it can’t be changed or removed, making it safe for future reflection.

Normal unlocked prompt:

Locked prompt (no arrows!):

How do I turn off Prompts?

You can turn off prompts in two places:

1) On your Settings page:

2) On the prompt itself on the pad:

Turning off Prompts means that the prompt icon (light bulb) will no longer appear on the Pad. When Prompts is off, you can always turn it back on at a later date. Prompts is a journal specific setting, so if you are a Pro user and want only one of your journals to have Prompts enabled, you can turn off all prompts and then go to the settings page of the desired journal and turn Prompts on for that journal only.

What is Prompts?

Prompts are a snippet of text — a quote, question, or exercise — to inspire you to write. If you’re ever at a loss for words, click on the Prompt icon on the top right corner of the Pad to view a random prompt. Don’t like that one? No problem! With a Penzu Pro account you can shuffle through our database of prompts and find one that you want to write about.

You can also get prompts sent to via email. If you check the “Include Prompts” checkbox in the Reminders section of your Journal Settings page, you’ll receive reminders and the title will be a random prompt. If you’re a Pro user, you can just reply to that email with your entry and it will be saved to your account — no login required!

If you have any suggestions of prompts please email them to us. We’d be happy to include some if we like them!

How do I add a link or hyperlink to an entry?

With a Penzu Pro account, you can change any text to a hyperlink or clickable URL easily. Just follow the steps below:

1. Select the text you want to turn into a link in the body of your entry:

2. Click on the “Link” icon on the Format toolbar:

3. Enter the desired URL in the popup associated with the link and click insert:

4. The selected text from step one will now be linked to the URL of your choosing:

Why isn’t the word count live or done on the fly?

While we would love this feature, and could do it easily for a character count, the reason we can’t do this is because of rich text. It would be far too intensive for us to count words as they changed when writing or editing in rich text.

Where is the word count on the pad?

On the top left of the pad is the word count of the current entry you are working on. You must open an entry to view its word count.

The word count refreshes every time the entry is saved (either manually or automatically). So if the counter is wrong or blank just hit save or click off the pad with your mouse and it will update.

How do I save an entry?

Entries are saved automatically every 10 seconds, so you don’t need to save all the time. However, if you want to make sure your work is saved, simply click “Save” button on the toolbar above the Pad.

You must be logged in to save an entry.

How do I insert the date/time into the body of an entry?

You can easily insert your computer’s date/time right into your entry by clicking on the “clock” icon on the Format toolbar. Once clicked, the date will be inserted wherever the cursor is on the page.

I’ve shared an entry but no one has received it yet

When the person you send to doesn’t seem to receive the shared entry email notification, the problem is usually because their email provider is accidentally flagging your message as spam.

Its possible that your shared message is arriving in their Spam or Bulk mailbox instead of their inbox. However, sometimes certain email providers will just drop the message completely.

This is very unfortunate, especially because it is completely out of our hands to resolve. However some things you can try are:

- if the person has an alternate email address, try using that
- tell the person to put our sharing email address info@penzu.com on their email “white list” if they have one
- have them contact their email provider and ask them why they can’t receive legitimate emails from Penzu

How do I set a default font for composing entries? (Pro)

From your Settings page, Pro users can easily change the default font for each entry, so that when you are writing in the body of the entry, your desired font is displayed without having to change it each time.

How does spell check work?

Spellcheck can be found in the Formatting toolbar.

To spell check an entry, simply click the spell check icon and incorrectly spelled words will appear highlighted in light red. Then RIGHT CLICK on those highlighted words and suggestions for the correct spelling will appear. Select the desired spelling or ignore the word if you want the spelling to remain. Click on the screen-shot below for more detail:

What is the Info Side Panel?

The Left Side Panel displays various information about you and your Penzu account.  Specifically, it tells you when you last logged in, what type of account you have, and has a quick and easy way to invite your friends and family. The Panel is accessed by clicking on the “i” tab on the left side of your screen.

What is the Recent Entry Side Panel?

The Right Side Panel is where you can find your Recent Entries.  The Panel is accessed by clicking on the number tab at on the right side of your screen, or it will pop out whenever you create a new entry.  The Right Side Panel displays your most recent entry at the top of the Panel, and subsequent entries will be listed below it.

At the bottom of the Panel, you can sort your Recent Entries by when you last edited them. You can also scroll up and down using the arrows on the left.

My text is not aligning with the lines on the pad…

If you are a Penzu Pro user, you may experience this problem.

This can happen when you either paste content from another site into an entry, or if you are altering the size and font of the text on the pad. To make the text align with the ruled lines on the pad, select the text in question and click the right-most button on the formatting toolbar (the button looks like a T with an x) to remove all formatting:

The text will be stripped of it’s style but will now align properly with the pad.

Where are the photos I just uploaded?

To access images that have been uploaded to an entry, just follow these steps:

1. Click the “Insert” button on the Pad toolbar.

2. In the Insert dropdown, you will see a sub-nav button “Entry Photos”. Click that and your photos that were uploaded to that entry should appear!

Do you have access to the user password? It is stored on your server after all, so why can’t you read it?

When an entry is encrypted, Penzu stores the password using a one way encryption function, meaning that once it is encrypted there is no way to reverse the process and retrieve the original text.

If you have access to the random password, can you unlock my entry?

No, not without your password.  The random password and your password are combined to create a key to unlock the entry.

What is the process of encryption? (Pro)

When you lock an entry in your Penzu Pro account using encryption, we go to extra lengths to protect and store your password and encryption key. Each time you lock an entry, we combine your password with a random password to create a unique “key”. This key is what is required to encrypt and decrypt your entry.

You can read more about Encryption Locking here.

What if I lose my password?

If you lose your password for an entry that is locked using the Basic Lock, you can contact us via email at support[at]penzu.com and we can retrieve it for you.

If, however, the entry was locked using the Encryption Lock, your password cannot be retrieved. If you have forgotten it entirely, we cannot help you and the entry will remain locked indefinitely.

When I edit an encrypted entry, is it vulnerable? (Pro)

No, when an encrypted entry is unlocked, the contents remain in session data only, and dumped once the entry is locked again.

Why aren’t encrypted entries searchable? (Pro)

Once an entry is encrypted, the contents aren’t visible by anyone unless they have the encryption key. This includes us, and so we can search encrypted entries unless they are unlocked. The encryption key is made up of the user password and a random password we generate. To learn more, you can read more in the security section of this Help page.

What is Encryption Locking? (Pro)

Encryption Locking is available to Penzu Pro users only. It works similar to Basic Locking except the entry is encrypted on our servers using military-grade 256-bit encryption and is unreadable by anyone except the password holder. The contents of encrypted entries aren’t searchable, and need to be unlocked in order to be searched.

What is locking?

Locking is an extra safe-guard for your entries. It allows you to add a password to individual entries so that if you happen to leave your account open or forget to log out on a public computer, your most cherished entries are safe from on-lookers.

What is Basic Locking?

Basic Locking is available to both Free and Penzu Pro accounts. For example, if someone managed to guess the password to your Penzu account, they would need to enter another password to unlock your locked entries.

While it protects people from viewing your entry, the actual file on our server remains unprotected and in text form. Entries that are locked using the Basic Lock are still searchable from the Entries page.

If you’d like to protect your entries on our servers as well, you have to use the encryption lock option, which is only available to Penzu Pro users.

How can I download my images? (Pro)

With a Penzu Pro account, you can download your entry photos from the View Large popup. To find the View Large popup, follow the below steps:

1. Click Insert from the Pad toolbar:

2. Attach an image to the margin of the entry:

3. Once attached, roll-over the thumbnail to reveal the “View Large” button:

4. Clicking “View Large” brings up a large version of the image:

5. At the bottom there is a download button that will allow you to download the image to your computer:

The largest image size we save is 1280 x 1024, so anything smaller than that will download the original size. Anything larger than that is downsized to 1280 x 1024.

How can I view a larger size of my uploaded image? (Pro)

With a Penzu Pro account, you can view your entry photos from the View Large popup. To find the View Large popup, follow the below steps:

1. Click Insert from the Pad toolbar:

2. Attach an image to the margin of the entry:

3. Once attached, roll-over the thumbnail to reveal the “View Large” button:

4. Clicking “View Large” brings up a large version of the image:

Where is the rest of my image?

In the Insert dropdown, all images are cropped to fit correctly. Once an image is inserted into the entry margin, it is also cropped to fit. To see the entire image you have uploaded, you must rollover the thumbnail in the margin.

What image formats do you support?

We  support JPEG, PNG, and GIF images.  All images must be no larger than 5MB.

How do I move an image up or down in the margin?

Pictures can be moved up and down in the margin by clicking and dragging the image thumbnail after an image has been inserted into an entry. The cursor will change into a four-way “move” pointer.

How do I add a caption on a photo I have uploaded?

To add a caption below an image, follow these steps:

1. Click Insert from the Pad toolbar:

2. Attach an image to the margin of the entry:

3. Once attached, roll-over the thumbnail to reveal the caption link:

4. You will then have the option to enter a caption in the popup:

5. Enter your caption, click save, and it will appear below your photo!

How do I delete an image?

To delete an image from your entry, you must do so from the Insert drop-down. Follow these steps:

1. Click the Insert icon from the Pad toolbar:

2. Find the photo you’d like to delete (photos are entry specific), and click the delete button:

An image must be removed from your entry before it can be deleted.  Otherwise you’ll have the option to remove the photo first.

How do I change the caption on a photo I have uploaded?

To change the caption below an image, rollover the thumbnail of the image within the entry and click on the text of the old caption. You will then be prompted to type in the new caption.

How do I remove an image from my entry?

To remove an image inserted in an entry, you can just delete it like text:

1. Once the image is inserted into the body of your entry (click here to learn how), select that image by highlighting it and then press your delete key on your keyboard:

If you’ve attached your image to the margin of your entry, follow these steps:

1. Once attached, you can roll-over the thumbnail and click on the remove button:

You can also click on the remove button from the image tray in the Insert drop-down:

How do I upload/insert/add an image to an entry?

To insert or add an image/picture/photo, follow these simple steps:

1. Click on the “Insert” icon on the Pad toolbar:

2. Choose your upload source, either from your computer or from your Flickr account:

3. To upload an image from your computer, click the “Go” button underneath the computer section. A popup will appear where you can browse your computer for the desired images:

You can upload multiple images at once by either browsing your computer or dragging and dropping multiple images into the popup. A progress indicator will display how fast your images are uploading:

To stop an image from uploading, click the red “x” on the image frame. That upload will cancel and you can still browser or drag and drop more images to upload. Once images are uploaded, they will look like this:

4. Once uploaded, you can choose to insert or attach an image to an entry:

If I make a shared entry private, do I lose the comments?

You have the option of keeping the comments with the private entry or deleting them. If you decide to keep them, they cannot be removed until the entry is shared and unshared again.

Can I comment on my own entry?

Yes, any entry that is shared (either via email or public link) can be commented on.

Can everyone see my comments or just the author?

Anyone that the entry is shared with can see the comments. For public entries, anyone that views the entry will be able to view or contribute to the comments.

How do I comment on an entry?

Any entry that has been shared (either via email or public link) can be commented:

1. Click the “Comment” button on the toolbar:

2. Clicking “Add Comment” in the drop down will display a popup that will allow you to enter a comment.

3. Pick your posting name (either your name or anonymous), and choose an avatar. You can change your avatar when commenting to either your custom avatar (pro users only) or any of the stock avatars. Click “Post!” and you’re done!

Does sharing a Pro entry retain it’s formatting and customization? (Pro)

Yes, sharing a Penzu Pro entry will look the same to you as it does to the recipient.

What happens when I edit a shared entry?

Any edits you make to an entry shared via email will not show up in the shared copy in the recipient’s journal.

Any edits made to a public entry will appear in the public copy and seen by anyone who visits the link unless the entry is made private.

What happens when I delete a shared entry?

When a shared entry is deleted, all recipients are notified via email of the deletion and the shared entry copy is removed from the recipient account. When public entries are deleted, the link directs the user to a notification page that the entry is no longer available.

How do I save a shared entry to my Account?

Entries that are emailed to you can be saved by simply clicking the save button when logged in. Public entries, however, cannot be saved to your account at the moment. The link will be active until the author decides to delete or unshare the original entry.

Can recipients of shared entries edit the entry?

No, shared copies of entries are read-only.

How do I unshare (or make private) a public or emailed entry?

Once an entry has been shared, an icon will appear in the top right corner of the Pad. If you rollover on that icon, a button will be there for you to make any shared entry private.

You can also make the entry private from the share > public drop-down:

For entries that have been emailed, an email notice will be sent to the recipients telling them that the entry has been made private.

How do I make an entry public?

To make an entry public (available only to those who have the link), follow these steps:

1. Click the Share icon on the Pad toolbar:

2. Select the Public Link sub nav in the Share drop-down menu:

3. Click the green “Generate Link” button and a public link will be created.

The public link is only to make that entry public. And by public, it just means that you can send that link to anyone (or post it anywhere) and anyone who clicks that link can view the entry. Your name is posted on the entry in the by line, but other than that, no other info (like your email address), is shared. You cannot (at this time), change your name how it appears on the public entry.

You can also click the “Tweet this!” button to share your entry on Twitter.

How do I share an entry via email?

To share an entry via email, please follow the below steps:

1. Click the Share icon on the Pad toolbar:

2. Under the Email sub nav (selected automatically), enter in the recipient’s email address, a short (optional) message, and whether you’d like to reveal your identity:

You can share your entry with multiple email recipients by simply separating the email addresses with commas. Each recipient will receive an email notification with a link to view your entry. They will not be able to edit the entry but they can save it to their Penzu journals if they have a Penzu account.

How do I change the date of an entry? (Pro)

If you have a Penzu Pro, you can change the date of your entries by simply clicking on the date on the top right-hand side of the Pad. A dropdown date picker will appear and you can select any date in the past that you wish. The “date created” will then be immediately changed for that entry.

How do I change the Pad Style? (Pro)

To change the style of the Pad paper, please follow these steps:

1. Click the Customize icon on the Pad toolbar:

2. Choose the “Pad Styles” sub nav:

3. Select which pad style you like and want to use for the entry in question:

There’s a total of 24 pad styles to choose from, each unique to Penzu. Unfortunately you can’t upload your own pad style at this time.

To make every entry in a journal have the same pad style, click on the “Make Default” link below the swatch:

For more information on customizing your Penzu, visit this link: http://penzu.com/customize

How do I customize the background of an entry? (Pro)

You can customize the background of an entry in two ways: by choosing from our amazing collection of 36 stock backgrounds, or uploading your own.

STOCK BACKGROUNDS

To change your background to a stock background (ones provided and designed by Penzu), follow these steps:

1. Select the Customize icon from the Pad toolbar:

2. Make sure the “Stock Backgrounds” sub-nav is selected:

3. Choose your background by scrolling through the swatches:

4. When you find the background you like, click “Select” to add it to the current entry. Once selected a green checkmark will appear on that swatch:

If you’d like every entry in that journal to have that background, choose “Make Default” underneath the swatch:

CUSTOM BACKGROUNDS

To add a custom background to an entry, either with a tiled image or a large photo, follow these steps:

1. Click the Customize icon on the Pad toolbar:

2. Choose the “Custom Backgrounds” sub-nav:

3. Click on the “Upload” button in the Upload Image swatch to bring up the upload popup:

4. Choose a background from your computer by clicking the “Choose File” button:

5. Click “Done” and the photo will appear as your background! It will also appear in the Customize swatch list:

You can choose to make the photo your default background by clicking Make Default below the image swatch:

Background images are sized to be 1280 pixels wide at the most if the image you uploaded is larger than that. Beyond 1280 pixels, your image will tile by default.

If you’d like to add a color as a custom background, you can do so with our color picker:

1. Click the “Choose” button on the Custom Color swatch:

2. Select the color you want from the color picker:

The middle square is the brightness of that color, while the outer ring is the hue.

3. Choose “Set Color” to add that color as your background and have it appear as a swatch in the tray:

How do I remove a tag from an entry? (Pro)

You can remove tags from an entry either on the entry itself or on the Entries page. Removing a tag from the Entries page remove all instances of the tag, whereas removing a tag on an entry just removes that tag from that entry.

PAD

1. Click the Tag icon on the Pad toolbar to bring up the Tag drop-down:

2. Click the “x” on the purple tag in the Tag drop-down:

The entry will no longer be tagged with that tag, and if that tag doesn’t exist anywhere else, it will no longer be in your list of tags on your Entries page.

ENTRIES PAGE

To remove tags from multiple entries at once, go to your Entries page.

1. Click the Tags button on the Entries page toolbar:

2. Click a tag you want to view, and below all entries with that tag will appear. You can also click on multiple tags to view entries with any of the selected tags:

3. To remove the tag from those entries, simply select them (by checking the box next to the entry title) and click “Remove Tag” in the purple filter bar above:

4. You can also click the “x” on the tag itself to remove all instances of that tag.

To edit the name of a tag, just click on the edit (pencil) icon on the purple tag:

A popup will appear asking for the new name of that tag, and all instances of that tag will be renamed.

Tags are journal specific, so changes made in one journal will not be reflected in another.

How do I tag an entry? (Pro)

With Penzu Pro you can tag entries so that they can be better organized and found later on. A tag is like a label that you can assign to one or many entries.

To tag an entry, follow these instructions:

1. Click the Tag button on the toolbar.

2. Click the Add Tag button:

3. Clicking “Add Tag” will bring up a popup where you can create a new tag to add to the current entry or select from most used tags. Start typing in the search field and results will auto-complete as you type.

You can also choose from an alphabetized list of existing tags.

4. When you’re finished typing a new tag hit enter, or click on the tag in the below list to add it:

When a tag is first added, it will appear in the pop but also be added to that entry.

5. Click “Done” to see all your tags for that entry:

How do I format my entry text?

With different fonts, sizes, colors and alignments, Penzu Pro really lets you express yourself! To format text in an entry, follow these simple steps:

1. To access the rich text formatting bar, click the “Format” button on the Pad toolbar.

2. Formatting allows you to change normal text to rich text. You can make the type bold, italic, underlined, larger, smaller, change the font, the colour, alignment, indentation, add strikethrough, highlight text, make a bulleted list, numbered list, and add hyper-links. And you can spell-check an entry!

To find out what something does, just rollover it with your mouse.

Fonts can be found under the Font list:

How do I print an entry?

You can print your entry from the Pad, or print multiple entries at once from the Entries page.

To print a single entry from the pad:

1. Click the “Print” button on the toolbar above the Pad and your entry will print.

The ruled lines you see on the page will not print. The entry title, body, images and date will, however, be printed.

Print multiple entries from the Entries page by clicking on the “Print” button on the Entries page toolbar when multiple entries have been selected.

How do I change the title of (rename) an entry?

To change a title of an active entry, all you have to do is click on the current entry title at the top line of the pad. You will then be able to edit the title.

To change the title of a non-active entry, follow these steps:

Go to the Entries page and select at least one entry.  Entries may be selected by using the checkboxes on the left side of the Entries page, or by using the select “All Entries” or “This Page” links at the top left of the Entries page.

You will then be prompted to choose a new name for your selected entries. If you’ve selected multiple entries, the new name will be applied to all entries.

How do I lock an entry?

To lock an entry, simply click on the “Lock Entry” button on the toolbar above the Pad.

You will then be prompted to enter and re-enter a password, along with a password hint. Once the entry is locked, it can’t be read or edited until the correct password has been entered and it has been unlocked.

Penzu Pro accounts allow you to lock an entry with 256-bit AES encryption. In order to lock entries, you must be logged in.

How do I create a new entry?

Click on the “New Entry” button on the toolbar above the Pad. It looks like a plus sign!

The Right Side Panel will slide out when creating a new entry to show you what entries are open. You can always click that button to create a new entry from any page it appears.

When I share an entry via email, what will it look like to the recipient?

When sharing an entry via email, the recipient will receive something like the below in their inbox:

Title: [Sharer] has shared an entry with you

Hey [Recipient],

Alexander Mimran has shared a journal entry with you.

[Comment goes here]

View this entry online: http://penzu.com/pad?s9f-23b6d8
Comment on this entry: http://penzu.com/pad?9f-3b6d83
——————————–
Title: [Entry title goes here]

[Entry body goes here]
——————————–

Modify your share settings:
http://penzu.com/settings

Are recipients of shared entries required to sign-up to view the shared entry?

No. Recipients of shared entries are not required to sign-up in order to see the share. We also include the text from your shared entry in the body of the notification email so the user doesn’t even have to navigate to our site to read what you sent them.

An example of an email share looks like this:

Title: [Sharer] has shared an entry with you

Hey [Recipient],

Alexander Mimran has shared a journal entry with you.

View this entry online: http://penzu.com/pad?s9f-23b6d8
Comment on this entry: http://penzu.com/pad?9f-3b6d83
——————————–
Title: [Entry title goes here]

[Entry body goes here]
——————————–

Modify your share settings:
http://penzu.com/settings

How do I delete a Tag (Pro)?

You can delete a Tag from a journal in two ways.

Directly delete it from the Entries page:

1. Go to your Entries page and click the Tags icon on the toolbar:

2. Clicking the “x” on the actual tag will remove that tag entirely and all instances of it:

You can also remove the tag from each entry manually. When a tag is no longer in use, it is deleted automatically. Tags are also journal specific, so deleting a tag will only remove it from that journal.

Keyboard Shortcuts for Formatting Entries with Penzu Pro

You can use keyboard shortcuts to format your entries with Penzu Pro so that you don’t have to keep revisiting the formatting toolbar. A list of basic formatting shortcuts is below and we will continue to add to this list:

Ctrl+S = Save (Also Alt+S saves as well with Google Chrome)

Ctrl+A = Select All
Ctrl+B = Bold
Ctrl+U = Underline
Ctrl+I = Italicize
Ctrl+C = Copy
Ctrl+V = Paste
Ctrl+Y = Redo
Ctrl+Z = Undo

*For mac users, substitute the command key (or “⌘”) for “Ctrl”