My entry is all on one line!

If you’re typing an entry, and when complete can’t see what you’ve written because it gets cut off or is on one line, it’s probably because you have typed your entry on the title line. Click on the second line on the pad and start writing your entry. The title of your entry should be typed at the top line where it says “Enter Title”.

My entries are double spaced!

If you’re writing on the pad and your typing skips a line, it could be because we’ve made some changes to the service. All you have to do is clear your cache and you should be fine.

Here are instructions for various browsers to clear your cache:

Internet Explorer 8

1. Once open and completely loaded, click on the “Tools” menu at the top of the page and select “Internet Options”.

2. This should now default with the “General” tab selected.

3. In the “Browsing Internet” section, click the “Delete” button. In the pop-up that appears, select all areas that you want to delete information from and hit “Delete”.

4. Wait for the computer to completely process this, and once it finished, you’re courser should return and you can close out of the “Internet Options” menu and resume your activity.

Firefox

2. View the drop down menu display and choose Options (for Windows) or Preferences (for Macs). A new dialog box will appear.

3. Click the Privacy icon to get to the cache options. Now you can click the ‘Clear Now’ button.

4. Watch for a drop down box to appear with numerous checkable boxes. Check ‘Cache’ and press the ‘Clear Private Data Now’ button.

5. Press the ‘OK’ button (Windows) or simply close the preferences box (Mac). Your cache will now be clear.

Chrome

1. Once you have opened Google chrome web browser find the tools menu. This is a wrench icon located in the upper right corner. Click on it and it will bring a drop down box. Select “Options” (or “Preferences” on a Mac)

2. Then next window has a couple of tabs. Select “Under the Hood”

3. Next select “Clear browsing data” , this will bring up the next menu, some think this clears the browsing data, but not to worry the next menu gives the options of what kind of browsing data to remove.

4. In the next menu, check the “Empty the cache” and uncheck any of the other boxes that don’t apply, because we only want to clear the cache at this time.

5. In the “Clear data from this period” drop down box “everything” clears all the cache for a fresh start.

6. Click the Clear browsing data. After it is finished close and restart Google chrome. Remember loading is slightly slow the first time you visit your favorite web pages but now you have a clean fresh up to date cache of the website.

Safari

1. Open up the Safari Web browser.

2. Click on the heading ‘Safari’ and choose ‘Empty Cache’ from the pull down menu. It will then ask you if you really want to delete the cache.

3. Click on ‘Empty’ if you are ready to clear Safari’s memory cache.

4. Close and reopen the Safari Web browser

How do I save an entry?

Entries are saved automatically every 10 seconds, so you don’t need to save all the time. However, if you want to make sure your work is saved, simply click “Save” button on the toolbar above the Pad.

You must be logged in to save an entry.

How do I set a default font for composing entries? (Pro)

From your Settings page, Pro users can easily change the default font for each entry, so that when you are writing in the body of the entry, your desired font is displayed without having to change it each time.

When I edit an encrypted entry, is it vulnerable? (Pro)

No, when an encrypted entry is unlocked, the contents remain in session data only, and dumped once the entry is locked again.

How do I change the date of an entry? (Pro)

If you have a Penzu Pro, you can change the date of your entries by simply clicking on the date on the top right-hand side of the Pad. A dropdown date picker will appear and you can select any date in the past that you wish. The “date created” will then be immediately changed for that entry.

How do I print an entry?

You can print your entry from the Pad, or print multiple entries at once from the Entries page.

To print a single entry from the pad:

1. Click the “Print” button on the toolbar above the Pad and your entry will print.

The ruled lines you see on the page will not print. The entry title, body, images and date will, however, be printed.

Print multiple entries from the Entries page by clicking on the “Print” button on the Entries page toolbar when multiple entries have been selected.

How do I change the title of (rename) an entry?

To change a title of an active entry, all you have to do is click on the current entry title at the top line of the pad. You will then be able to edit the title.

To change the title of a non-active entry, follow these steps:

Go to the Entries page and select at least one entry.  Entries may be selected by using the checkboxes on the left side of the Entries page, or by using the select “All Entries” or “This Page” links at the top left of the Entries page.

You will then be prompted to choose a new name for your selected entries. If you’ve selected multiple entries, the new name will be applied to all entries.

How do I create a new entry?

Click on the “New Entry” button on the toolbar above the Pad. It looks like a plus sign!

The Right Side Panel will slide out when creating a new entry to show you what entries are open. You can always click that button to create a new entry from any page it appears.