I’ve shared an entry but no one has received it yet

When the person you send to doesn’t seem to receive the shared entry email notification, the problem is usually because their email provider is accidentally flagging your message as spam.

Its possible that your shared message is arriving in their Spam or Bulk mailbox instead of their inbox. However, sometimes certain email providers will just drop the message completely.

This is very unfortunate, especially because it is completely out of our hands to resolve. However some things you can try are:

- if the person has an alternate email address, try using that
- tell the person to put our sharing email address info@penzu.com on their email “white list” if they have one
- have them contact their email provider and ask them why they can’t receive legitimate emails from Penzu

If I make a shared entry private, do I lose the comments?

You have the option of keeping the comments with the private entry or deleting them. If you decide to keep them, they cannot be removed until the entry is shared and unshared again.

Can everyone see my comments or just the author?

Anyone that the entry is shared with can see the comments. For public entries, anyone that views the entry will be able to view or contribute to the comments.

How do I comment on an entry?

Any entry that has been shared (either via email or public link) can be commented:

1. Click the “Comment” button on the toolbar:

2. Clicking “Add Comment” in the drop down will display a popup that will allow you to enter a comment.

3. Pick your posting name (either your name or anonymous), and choose an avatar. You can change your avatar when commenting to either your custom avatar (pro users only) or any of the stock avatars. Click “Post!” and you’re done!

Does sharing a Pro entry retain it’s formatting and customization? (Pro)

Yes, sharing a Penzu Pro entry will look the same to you as it does to the recipient.

What happens when I edit a shared entry?

Any edits you make to an entry shared via email will not show up in the shared copy in the recipient’s journal.

Any edits made to a public entry will appear in the public copy and seen by anyone who visits the link unless the entry is made private.

What happens when I delete a shared entry?

When a shared entry is deleted, all recipients are notified via email of the deletion and the shared entry copy is removed from the recipient account. When public entries are deleted, the link directs the user to a notification page that the entry is no longer available.

How do I save a shared entry to my Account?

Entries that are emailed to you can be saved by simply clicking the save button when logged in. Public entries, however, cannot be saved to your account at the moment. The link will be active until the author decides to delete or unshare the original entry.

Can recipients of shared entries edit the entry?

No, shared copies of entries are read-only.

How do I unshare (or make private) a public or emailed entry?

Once an entry has been shared, an icon will appear in the top right corner of the Pad. If you rollover on that icon, a button will be there for you to make any shared entry private.

You can also make the entry private from the share > public drop-down:

For entries that have been emailed, an email notice will be sent to the recipients telling them that the entry has been made private.

How do I make an entry public?

To make an entry public (available only to those who have the link), follow these steps:

1. Click the Share icon on the Pad toolbar:

2. Select the Public Link sub nav in the Share drop-down menu:

3. Click the green “Generate Link” button and a public link will be created.

The public link is only to make that entry public. And by public, it just means that you can send that link to anyone (or post it anywhere) and anyone who clicks that link can view the entry. Your name is posted on the entry in the by line, but other than that, no other info (like your email address), is shared. You cannot (at this time), change your name how it appears on the public entry.

You can also click the “Tweet this!” button to share your entry on Twitter.

How do I share an entry via email?

To share an entry via email, please follow the below steps:

1. Click the Share icon on the Pad toolbar:

2. Under the Email sub nav (selected automatically), enter in the recipient’s email address, a short (optional) message, and whether you’d like to reveal your identity:

You can share your entry with multiple email recipients by simply separating the email addresses with commas. Each recipient will receive an email notification with a link to view your entry. They will not be able to edit the entry but they can save it to their Penzu journals if they have a Penzu account.

When I share an entry via email, what will it look like to the recipient?

When sharing an entry via email, the recipient will receive something like the below in their inbox:

Title: [Sharer] has shared an entry with you

Hey [Recipient],

Alexander Mimran has shared a journal entry with you.

[Comment goes here]

View this entry online: http://penzu.com/pad?s9f-23b6d8
Comment on this entry: http://penzu.com/pad?9f-3b6d83
——————————–
Title: [Entry title goes here]

[Entry body goes here]
——————————–

Modify your share settings:
http://penzu.com/settings

Are recipients of shared entries required to sign-up to view the shared entry?

No. Recipients of shared entries are not required to sign-up in order to see the share. We also include the text from your shared entry in the body of the notification email so the user doesn’t even have to navigate to our site to read what you sent them.

An example of an email share looks like this:

Title: [Sharer] has shared an entry with you

Hey [Recipient],

Alexander Mimran has shared a journal entry with you.

View this entry online: http://penzu.com/pad?s9f-23b6d8
Comment on this entry: http://penzu.com/pad?9f-3b6d83
——————————–
Title: [Entry title goes here]

[Entry body goes here]
——————————–

Modify your share settings:
http://penzu.com/settings