How do I import TXT files? (Pro)
With Penzu Pro you can import TXT files that have been formatted in a particular way. You can do so from the Entries page:
1) Click on the Import button on the Entries page toolbar.
2) Click the Go button under the TXT option from the file format list.
3) Upload your file and click Import once successfully uploaded.
At the moment, you can import TXT files that have been exported from Penzu or Ohlife. In each of these files are multiple entries with dates, titles, and body text. You can download the sample TXT formatted files below.
Click to view (right click to download) template for importing a Penzu TXT file: Penzu_Template
Click to view (right click to download) template for importing a Penzu TXT file: Ohlife_Template
If this isn’t clear, try exporting some entries from your journal page as TXT files to view the formatting. Or email us at support@penzu.com for help.
How do I lock journals with Penzu Mobile? (Pro)
With all versions of Penzu Mobile, you can lock journals with the Basic or Encryption lock. On all devices, encrypted data is saved on our servers and never on the device. Ergo, locking with encryption requires that you are connected to the internet. Unlocking encrypted journals or entries also requires a connection since the entries need to be downloaded from the server at the time of unlocking.
iOS:
1. Navigate to the settings page (open any journal and click the Settings button on the tab bar).
2. Click the Lock Journal option.
3. Enter your password twice, a hint, and choose the type of encryption you want.
4. Once complete, the lock will be turned on.
Android App:
1. Navigate to the Journals page.
2. Press and hold the journal you would like to lock to reveal the context menu.
3. Choose the Lock Journal option.
4. Enter your password twice, a hint, and choose the type of encryption you want.
5. Click lock and the journal will be locked.
Alternatively, you can lock the journal from the Settings page.
Mobile Web App:
1. Navigate to the Settings page by clicking any journal and choosing “Settings” below.
2. Click the Lock Journal option.
3. Enter your password twice, a hint, and choose the type of encryption you want.
4. Once complete, the lock will be turned on.
Locking and unlocking journals can only be done while online.
How do I rename a journal with Penzu Mobile? (Pro)
iOS:
1. Navigate to the settings page (open any journal and click the Settings button on the tab bar).
2. Click the Rename Journal option.
3. Enter your desired new journal name and click Save.
Android App:
1. On the Journals page, find the journal you want to rename.
2. Press and hold the journal to reveal the context menu.
3. Select the Rename Journal option.
4. Enter your desired journal name and click Save.
Mobile Web App:
Unfortunately journals can’t be renamed from the mobile web app at this time.
Do I have to manually sync my journals on Penzu Mobile? (Pro)
Unfortunately, yes. If you’re using our iOS or Android apps, you have to manually sync any changes you have in order for them to appear in your account. We plan on adding auto-syncing down the road.
Our mobile web app, however, syncs as changes are made. Except if you’re on a Blackberry, which requires a manual save. W
Why won’t my inserted image show up on my mobile device? (Pro)
If you’ve inserted an image into an entry on our web app, it wont’ show up properly on our Android, iPhone, or iPad app properly. Since those devices don’t support rich text, you’ll need to “attach” the image for it to appear.
If, however, you are using our mobile web app, you can view images inserted into the body of entries in the View Mode (edit mode will remove them).
How do I lock the Penzu Mobile app with a passcode? (Pro)
With all mobile apps you can create a 4-digit PIN that locks the app.
iOS
1. Navigate to the settings page (open any journal and click the Settings button on the tab bar).
2. Click the Passcode Lock option.
3. Follow the instructions, entering your desired passcode twice.
4. Once complete, the lock will be turned on.
Now, whenever the app is exited or when the device is locked, your PIN will be required to access the app. If you can’t remember your PIN, you will not be able to access the app until you delete and redownload the application from the App Store. If you don’t have a Pro account, and haven’t synced your journals, unfortunately your journals can’t be recovered.
Android App:
1. Navigate to the settings page (open any journal and click the Settings tab).
2. Click the Passcode Lock option.
3. Follow the instructions, entering your desired passcode twice.
4. Once complete, the lock will be turned on.
Now, whenever the app is exited or when the device is locked, your PIN will be required to access the app. If you can’t remember your PIN, you will not be able to access the app until you delete and redownload the application from the App Store. If you don’t have a Pro account, and haven’t synced your journals, unfortunately your journals can’t be recovered.
Mobile Web App:
Locking the mobile web app can be done from the Journals page by clicking the “Lock App Now” button or from the settings page.
1. Navigate to the Settings page by clicking any journal and choosing “Settings” below.
2. Next to App Lock, swipe the “Off switch” to “On”.
3. Enter your PIN twice as instructed and app lock will be turned on.
4. Choose your desired “Lock After” time – the default setting is 10 minutes.
If you get locked out of your app because of a lost PIN code, just enter any PIN 10 times and you’ll be logged out automatically. If you get locked out while offline, you will need to go back online in order to access your account again.
Why do I have to enter my encryption password each time? (Pro)
If you’re locking your journal or entry with the Encryption Lock, you will have noticed that you have to enter your password and hint each time. We know, this isn’t ideal, but we do it because it is the most secure option. If we saved your password on file, that’s another potential risk of unwanted users reading your entries. In this case, we’d also have access to your entries—even though our privacy policy doesn’t let us view your entries without consent.
We may implement some solutions down the road, but for now this is the safest way of locking your entries.
When I change the date of an entry, it changes it to one day earlier/later than I want!
If you’re having trouble changing the date of an entry to the past—specifically if you are selecting a date and the entry gets changed to the previous or next day in the calendar—it could be because your time zone isn’t setup correctly. To set your time zone so the correct date and time is selected, view this help topic here: http://help.penzu.com/account/how-do-i-change-my-time-zone/
If you’re still having trouble, email us at support@penzu.com.
How do I insert an image into the body of an entry? (Pro)
Once you’ve uploaded an image to your entry, you can either insert it directly into your entry, or attach it to the margin of the entry:
1. Click Insert from the Pad toolbar:
2. Insert an image to the body of the entry (where the cursor is) by clicking the “Insert” button (green plus icon):
3. Your photo will then be inserted into the body of your entry like so:
If you’d like to resize the inserted image, you can when using Penzu with Firefox.
How can I get Penzu Pro for free?
You can get automatically upgraded to Penzu Pro for free simply by referring a friend and having them upgrade to Pro with your referral link. The referral link can be found on your Account page when you are logged into your Penzu account. If you share that link on Twitter, Facebook, or via email, anyone that uses that link will get 20% off the regular price. For each person that goes Pro through your link, you get another free year added onto your Penzu Pro subscription!
You can learn more here: http://penzu.com/referral
I’ve changed the date of an entry but it isn’t working!
If you’ve tried to change the date of an entry and afterward the date remains the same, it could be because your Entry Display date setting is set to the wrong option. Please follow the below instructions:
1. Login to your Penzu Pro account.
2. Go to your Settings page.
3. Under “Settings for This Journal”, go down to “Entry Display Date” and make sure you have “First Created (default)” selected, not “Last Edited).
If you’re still having trouble, please close your browser and open again. If you aren’t using a supported browser, please do so.
How much does Penzu Pro cost?
Penzu Pro costs $19 US per year. There is no tax or extra charges. You can pay with VISA, MASTERCARD, and Paypal here. There is a 30-day money-back guarantee with all purchases. Read more about our refund policy here.
What is Journals?
Journals is an easy way for you to organize your entries. All accounts have at least one Journal in which entries are saved. Pro subscribers can create multiple journals and move entries between them. Every entry is saved in a journal and every account must have a journal.
What are Unclaimed Entries?
Penzu will sometimes create a new journal in your account called “Unclaimed Entries”. This journal is a place to keep entries that haven’t been saved to one of your existing journals yet. This could happen for a variety of reasons but it’s mainly in the event that all of your journals were locked when trying to save an entry to your account.
If you don’t want entries in the “Unclaimed Journal”, simple move them to another unlocked journal by following the instructions found here. You can also delete the “Unclaimed Entries” journal whenever you want.
How do I downgrade or cancel my Pro account? (Pro)
To cancel or downgrade your Penzu Pro account to a Free account, follow these instructions:
1. Open a journal and click on the Account link in the top right of your screen:
2. Scroll down to the bottom of the page and you’ll see a red button that says “Downgrade”.
If you’re Downgrading within 30-days of purchase, the button will say “Downgrade & Refund”. Otherwise, a refund may not available.
If you purchased your account at a discount with a coupon code or through a referral link, there is no refund option available. But if you paid full price for a Penzu Pro subscription, and did so witihin the last 30-days but don’t see a refund option, please email us at support@penzu.com before downgrading.
If you purchased your account at a discount with a coupon code or through a referral link, there is no refund option available. But if you paid full price for a Penzu Pro subscription, and did so witihin the last 30-days but don’t see a refund option, please email us at support@penzu.com before downgrading.
3. Clicking on the “Downgrade” will bring up a confirmation popup:
4. Click the red “Confirm Downgrade” button to immediately downgrade your account.
Upon downgrade all of your entries will still remain in your account but all Pro formatting and features will be lost. If you had multiple journals, downgrading will merge them into one journal. Please make sure that all of your encrypted entries have been unlocked before you do so.
An email will be sent to you confirming the downgrade. All of your payment information will be immediately removed from our system. However, if you were seeking a refund, you must downgrade within 30 days of purchasing your Pro account. The downgrade button will say “Downgrade & Refund” in that case. If it just says “Downgrade” as in the above image, you cannot get a refund.
What is your refund policy?
If you purchase or renew a Penzu Pro account and decide you don’t like the service, you can get a refund within 30 days of purchase. You can get a refund if on your Account page, the Downgrade button says “Downgrade & Refund”, like so:
If it just says “Downgrade”, you are not eligible for a refund.
We don’t allow partial refunds, only full refunds. So if you purchase more than a one year subscription, you can only get refunded for the full amount.
We don’t refund purchases made through referral links. We also don’t refund gift purchases if the gift has been redeemed.
Refunds are debited back to the original method of purchase and can take up to a week to see on your credit card. Paypal refunds are instant.
What if I forget my Penzu Post email address? (Pro)
If you forget your unique Penzu Post email address, no problem! Just email setup@post.penzu.com from the email account associated with your Penzu account and we’ll resend it to you!
How do I insert the date/time into the body of an entry?
You can easily insert your computer’s date/time right into your entry by clicking on the “clock” icon on the Format toolbar. Once clicked, the date will be inserted wherever the cursor is on the page.
How do I set a default font for composing entries? (Pro)
From your Settings page, Pro users can easily change the default font for each entry, so that when you are writing in the body of the entry, your desired font is displayed without having to change it each time.
How do I import posts from my Blogger account? (Pro)
Importing posts from Blogger is possible for Penzu Pro users. Follow the instructions below:
1. Login to your Blogger account.
2. Click on the appropriate settings tab for the blog you want to export.
3. Under Blog Tools, choose “Export Blog” at the top of the Basic Settings page.
4. Click “Download Blog” and a file will download to your computer. This file is an XML formatted file with all of your posts in it.
Now you can import those posts to your Penzu Pro account by following these steps:
1. Login to your Penzu Pro account.
2. Click on the Entries tab (https://penzu.com/entries).
3. Click the “Import” button on the Entries page toolbar.
4. Click the “Go” button under the XML option in the Import dropdown.
5. Then simply select the XML file you downloaded from Blogger (as per the above instructions).
For more help on importing entries into Penzu, visit this link: http://help.penzu.com/general/how-do-i-import-entries-from-another-serviceblog/
What is Penzu Pro?
Penzu Pro is an enhanced version of Penzu, with premium features such as tagging, multiple journals, entry encryption, rich text formatting, customizing, mobile access, journaling via email, versions, large images, importing, custom email reminders, and exporting to name a few.
You can learn more here!
What forms of payment to you accept?
Penzu accepts VISA, Mastercard, and Paypal at the moment.
How does spell check work?
Spellcheck can be found in the Formatting toolbar.
To spell check an entry, simply click the spell check icon and incorrectly spelled words will appear highlighted in light red. Then RIGHT CLICK on those highlighted words and suggestions for the correct spelling will appear. Select the desired spelling or ignore the word if you want the spelling to remain. Click on the screen-shot below for more detail:
How do I Import posts from an RSS feed? (Pro)
Penzu Pro users can import posts from any blog by following these steps:
1. Simply click the “Import” icon on the Entries page toolbar.
2. Select the “Go” button under “Blog” in the import drop-down and a popup will appear.
3. In that popup, enter the blog URL or Feed URL and click “Import”. The posts that are available on the first page of the blog’s feed is what will be imported into your account.
Currently images from the original posts can’t be imported, only text.
How do I pay for a Pro account using Paypal?
To pay for a Penzu Pro account using Paypal, choose “Paypal” from the Select Payment Method drop-down menu on the Pro Sign-Up page.
Check the “I agree to the Terms of Use and Privacy Policy.” box and click the green Submit button. From there you must login to your Paypal account and then just follow the instructions on the screen to complete your purchase.
How can I manually renew my Pro account?
To manually renew your Penzu Pro account, you must first turn-off auto-renew from your account page. Then you can manually renew your Pro account by following these steps:
1. Go to your Account page at https://penzu.com/account:
2. Click on “Billing Information”:
3. Then click on the “Renew” button in the payment info box:
After that, a renew popup will appear where you can enter your payment info if required. You can renew for multiple years (up to 5) and get a discount!
My text is not aligning with the lines on the pad…
If you are a Penzu Pro user, you may experience this problem.
This can happen when you either paste content from another site into an entry, or if you are altering the size and font of the text on the pad. To make the text align with the ruled lines on the pad, select the text in question and click the right-most button on the formatting toolbar (the button looks like a T with an x) to remove all formatting:
The text will be stripped of it’s style but will now align properly with the pad.
Can I change the date of an entry? (Pro)
Currently, you can only change the entry’s date if you have a Penzu Pro account. If you have a Pro account, simply click the date on the entry and select the date you wish from the date picker dropdown. If this isn’t working for you, please ensure that in your settings the “Entry Display Date” setting is set to “First Created (default)”. You can learn more about how to change that: http://help.penzu.com/settings/can-i-change-the-display-date-on-entries-to-show-the-date-created-instead-of-edited/
What happens if I forget to renew my account?
If you turn-off auto-renewal, and forget to manually renew your Penzu account, no sweat. You will receive a notice upon expiry that will tell you how you can restore and renew your account. If you do not renew, your account is NOT downgraded automatically. You will always have the chance to renew your subscription and access your account. We will never delete your account even if it has expired.
If you don’t want to renew, you can downgrade your account to a free account. All entries will remain intact but all Pro-related formatting (like fonts, tags, customizations etc) will be lost.
What does Auto-Renew mean?
By default, once you sign-up for Penzu Pro, your account is set to auto-renew. That means that upon expiry of your Pro account one year from when you signed-up, the same credit card will be charged $19US for another year. If you wish to disable this, you can do so on your account page. Just click the Turn-off Auto-renew button and your account will require a manual renewal if you decide to continue using Penzu Pro for another year.
How do I upgrade to a Pro account?
You can upgrade your Free Penzu account to a Pro account at any time. To Go Pro, click one of the various Go Pro buttons on our splash pages, or click here.
How do I export my entries? (Pro)
You can export some or all of your entries from your Penzu account as a PDF, TXT or XML file. Simply follow the steps below:
1. Navigate to your Entries page (or visit https://penzu.com/entries):
2. Select the entries you’d like to export:
3. Click the Export button on the toolbar:
4. A popup will appear where you can select the format you want and confirm the chosen files are the ones you want exported:
5. Choose the file format you want to export your entries as (all entries will export to a single file) and click the “Export” button.
PDF exporting (which includes images), is sent to you via email in a secure way. You will get a link in that email to take you to a download page where the PDF can be downloaded. You must be logged in in order to download the PDF to ensure privacy.
PDF exports don’t include the pad formatting or background styles. An XML file doesn’t either, but allows more portability—XML files can be used to upload your Penzu entries to other services.
How do I import posts from my Live Journal account? (Pro)
If you have a Live Journal account, you can import your posts to your Penzu Pro account by following these steps:
1. Click the Import button on the toolbar and the import drop-down will appear.
2. Click the “Go” button underneath the Live Journal section. A popup will appear that will require you to enter your Live Journal user name and password, and the date from when you want to start importing your posts.
3. When you are done, click Import and your Live Journal posts will show up in your Penzu account instantly. Tags, formatting, and images are unfortunately not retained when transferring.
How do I view tagged entries? (Pro)
If you have tagged entries, you can view all entries with that tag from the Entries page by following these steps:
1. Click on the Tag button on the Entries page toolbar. All active tags will appear.
2. Click the tag you want to view and the entries with that tag will appear below.
To remove a tag from an entry (or multiple entries), you must select the entry and then click “Remove Tag” on the purple filter bar. If you want to delete a tag entirely, just click the “x” icon on the tag itself. You can also rename a tag by clicking the “pencil” icon on the tag. Renaming a tag will change it’s name for all instances and all entries it’s associated with.
If you’d like to view entries of multiple tags, you can simply click each tag and the results will appear below. To remove a tag from the query, click it again or click the close button on the purple filter bar to start over.
What is one-way encryption?
One way encryption is a mathematical function that takes a variable-length input string and converts it into a fixed-length binary sequence. Furthermore, one-way encryption, or a one-way hash function, is designed in such a way that it is hard to reverse the process, that is, to find a string that hashes to a given value (hence the name one-way.) A good hash function also makes it hard to find two strings that would produce the same hash value.
Since it is computationally infeasible to produce a document that would hash to a given value or find two documents that hash to the same value, a document’s hash can serve as a cryptographic equivalent of the document.
Can attackers gain access to the key used to encrypt the random password?
The key used to encrypt the random password is stored securely on Penzu’s servers. These servers have very limited access, and extra credentials are required to access the file storing the key. The key is also stored on a separate server from our database where the random password is stored. This database server is also secure and requires additional credentials to both gain access to and then to access the actual database.
Do you have access to the user password? It is stored on your server after all, so why can’t you read it?
When an entry is encrypted, Penzu stores the password using a one way encryption function, meaning that once it is encrypted there is no way to reverse the process and retrieve the original text.
If you have access to the random password, can you unlock my entry?
No, not without your password. The random password and your password are combined to create a key to unlock the entry.
How secure is the random password Penzu generates?
The random password is generated using OpenSSL. OpenSSL is an open source implementation of the SSL and TLS protocols. The core OpenSSL library implements basic cryptographic functions and provides various utility functions. OpenSSL is one of the few open source programs to be validated under the FIPS 140-2 computer security standard by the National Institute of Standards and Technology’s Cryptographic Module Validation Program. Government agencies use FIPS 140-2 cryptographic products to secure networks carrying unclassified sensitive data.
The random password is a a string of random bytes, created by a cryptographically secure pseudo-random number generator.
What are the components of the key used to lock my entry with Encryption Lock?
The encryption key used to lock you entry is made up of your entry password and a random password that we generate for added security. The random password makes your entry twice as hard to access since an attacker would require both passwords to unlock your entry instead of just one.
You can read more here.
What is the process of encryption? (Pro)
When you lock an entry in your Penzu Pro account using encryption, we go to extra lengths to protect and store your password and encryption key. Each time you lock an entry, we combine your password with a random password to create a unique “key”. This key is what is required to encrypt and decrypt your entry.
You can read more about Encryption Locking here.
When I edit an encrypted entry, is it vulnerable? (Pro)
No, when an encrypted entry is unlocked, the contents remain in session data only, and dumped once the entry is locked again.
Why aren’t encrypted entries searchable? (Pro)
Once an entry is encrypted, the contents aren’t visible by anyone unless they have the encryption key. This includes us, and so we can search encrypted entries unless they are unlocked. The encryption key is made up of the user password and a random password we generate. To learn more, you can read more in the security section of this Help page.
What is Encryption Locking? (Pro)
Encryption Locking is available to Penzu Pro users only. It works similar to Basic Locking except the entry is encrypted on our servers using military-grade 256-bit encryption and is unreadable by anyone except the password holder. The contents of encrypted entries aren’t searchable, and need to be unlocked in order to be searched.
How can I download my images? (Pro)
With a Penzu Pro account, you can download your entry photos from the View Large popup. To find the View Large popup, follow the below steps:
1. Click Insert from the Pad toolbar:
2. Attach an image to the margin of the entry:
3. Once attached, roll-over the thumbnail to reveal the “View Large” button:
4. Clicking “View Large” brings up a large version of the image:
5. At the bottom there is a download button that will allow you to download the image to your computer:
The largest image size we save is 1280 x 1024, so anything smaller than that will download the original size. Anything larger than that is downsized to 1280 x 1024.
How can I view a larger size of my uploaded image? (Pro)
With a Penzu Pro account, you can view your entry photos from the View Large popup. To find the View Large popup, follow the below steps:
1. Click Insert from the Pad toolbar:
2. Attach an image to the margin of the entry:
3. Once attached, roll-over the thumbnail to reveal the “View Large” button:
4. Clicking “View Large” brings up a large version of the image:
Does sharing a Pro entry retain it’s formatting and customization? (Pro)
Yes, sharing a Penzu Pro entry will look the same to you as it does to the recipient.
How do I change the date of an entry? (Pro)
If you have a Penzu Pro, you can change the date of your entries by simply clicking on the date on the top right-hand side of the Pad. A dropdown date picker will appear and you can select any date in the past that you wish. The “date created” will then be immediately changed for that entry.
How do I change the Pad Style? (Pro)
To change the style of the Pad paper, please follow these steps:
1. Click the Customize icon on the Pad toolbar:
2. Choose the “Pad Styles” sub nav:
3. Select which pad style you like and want to use for the entry in question:
There’s a total of 24 pad styles to choose from, each unique to Penzu. Unfortunately you can’t upload your own pad style at this time.
To make every entry in a journal have the same pad style, click on the “Make Default” link below the swatch:
For more information on customizing your Penzu, visit this link: http://penzu.com/customize
How do I customize the background of an entry? (Pro)
You can customize the background of an entry in two ways: by choosing from our amazing collection of 36 stock backgrounds, or uploading your own.
STOCK BACKGROUNDS
To change your background to a stock background (ones provided and designed by Penzu), follow these steps:
1. Select the Customize icon from the Pad toolbar:
2. Make sure the “Stock Backgrounds” sub-nav is selected:
3. Choose your background by scrolling through the swatches:
4. When you find the background you like, click “Select” to add it to the current entry. Once selected a green checkmark will appear on that swatch:
If you’d like every entry in that journal to have that background, choose “Make Default” underneath the swatch:
CUSTOM BACKGROUNDS
To add a custom background to an entry, either with a tiled image or a large photo, follow these steps:
1. Click the Customize icon on the Pad toolbar:
2. Choose the “Custom Backgrounds” sub-nav:
3. Click on the “Upload” button in the Upload Image swatch to bring up the upload popup:
4. Choose a background from your computer by clicking the “Choose File” button:
5. Click “Done” and the photo will appear as your background! It will also appear in the Customize swatch list:
You can choose to make the photo your default background by clicking Make Default below the image swatch:
Background images are sized to be 1280 pixels wide at the most if the image you uploaded is larger than that. Beyond 1280 pixels, your image will tile by default.
If you’d like to add a color as a custom background, you can do so with our color picker:
1. Click the “Choose” button on the Custom Color swatch:
2. Select the color you want from the color picker:
The middle square is the brightness of that color, while the outer ring is the hue.
3. Choose “Set Color” to add that color as your background and have it appear as a swatch in the tray:
How do I remove a tag from an entry? (Pro)
You can remove tags from an entry either on the entry itself or on the Entries page. Removing a tag from the Entries page remove all instances of the tag, whereas removing a tag on an entry just removes that tag from that entry.
PAD
1. Click the Tag icon on the Pad toolbar to bring up the Tag drop-down:
2. Click the “x” on the purple tag in the Tag drop-down:
The entry will no longer be tagged with that tag, and if that tag doesn’t exist anywhere else, it will no longer be in your list of tags on your Entries page.
ENTRIES PAGE
To remove tags from multiple entries at once, go to your Entries page.
1. Click the Tags button on the Entries page toolbar:
2. Click a tag you want to view, and below all entries with that tag will appear. You can also click on multiple tags to view entries with any of the selected tags:
3. To remove the tag from those entries, simply select them (by checking the box next to the entry title) and click “Remove Tag” in the purple filter bar above:
4. You can also click the “x” on the tag itself to remove all instances of that tag.
To edit the name of a tag, just click on the edit (pencil) icon on the purple tag:
A popup will appear asking for the new name of that tag, and all instances of that tag will be renamed.
Tags are journal specific, so changes made in one journal will not be reflected in another.
How do I tag an entry? (Pro)
With Penzu Pro you can tag entries so that they can be better organized and found later on. A tag is like a label that you can assign to one or many entries.
To tag an entry, follow these instructions:
1. Click the Tag button on the toolbar.
2. Click the Add Tag button:
3. Clicking “Add Tag” will bring up a popup where you can create a new tag to add to the current entry or select from most used tags. Start typing in the search field and results will auto-complete as you type.
You can also choose from an alphabetized list of existing tags.
4. When you’re finished typing a new tag hit enter, or click on the tag in the below list to add it:
When a tag is first added, it will appear in the pop but also be added to that entry.
5. Click “Done” to see all your tags for that entry:
How do I format my entry text?
With different fonts, sizes, colors and alignments, Penzu Pro really lets you express yourself! To format text in an entry, follow these simple steps:
1. To access the rich text formatting bar, click the “Format” button on the Pad toolbar.
2. Formatting allows you to change normal text to rich text. You can make the type bold, italic, underlined, larger, smaller, change the font, the colour, alignment, indentation, add strikethrough, highlight text, make a bulleted list, numbered list, and add hyper-links. And you can spell-check an entry!
To find out what something does, just rollover it with your mouse.
Fonts can be found under the Font list:
Do I have to lock each entry?
The reasoning around locking is for extra security. Penzu is already secure enough that you don’t have to lock each entry. To give you an example, using Penzu is like using a paper-bound diary with a lock on it—a really strong lock, not like one of those flimsy locks that comes with a Hello Kitty diary. The key to that lock is your login password. If you want to ensure that someone doesn’t get into your account, make sure your password is impossible to guess and contains letters and numbers.
Continuing with our metaphor, entry locking is like writing certain entries in your own made-up language. So even if someone does break the lock on your diary, certain entries they will not be able to read.
Penzu Pro, then, is like writing certain entries in a made-up language that was created by the CIA—not even the smartest people in the world would be able to decode your entry and the only person that could ever read it is you. It is so secure that if you lose the password to a locked entry, that entry becomes irretrievable.
So, to sum up, no, there isn’t a way around locking each entry. But, you shouldn’t have to lock each one as your account is already extremely safe and secure.
How do I delete a Tag (Pro)?
You can delete a Tag from a journal in two ways.
Directly delete it from the Entries page:
1. Go to your Entries page and click the Tags icon on the toolbar:
2. Clicking the “x” on the actual tag will remove that tag entirely and all instances of it:
You can also remove the tag from each entry manually. When a tag is no longer in use, it is deleted automatically. Tags are also journal specific, so deleting a tag will only remove it from that journal.
Keyboard Shortcuts for Formatting Entries with Penzu Pro
You can use keyboard shortcuts to format your entries with Penzu Pro so that you don’t have to keep revisiting the formatting toolbar. A list of basic formatting shortcuts is below and we will continue to add to this list:
Ctrl+S = Save (Also Alt+S saves as well with Google Chrome)
Ctrl+A = Select All
Ctrl+B = Bold
Ctrl+U = Underline
Ctrl+I = Italicize
Ctrl+C = Copy
Ctrl+V = Paste
Ctrl+Y = Redo
Ctrl+Z = Undo
*For mac users, substitute the command key (or “⌘”) for “Ctrl”
Penzu won’t accept my credit card…
If you are trying to upgrade to Pro and can’t, or are receiving this error: “Credit Card Transaction Failed” it could mean that you have entered incorrect information or that your credit card is invalid.
Please follow these steps to solve this problem:
1) Make sure all of your information is correct and your name, card number, expiry, and CVV match up properly with your credit card. We accept only VISA and MASTERCARD so Amex and other cards will NOT work.
2) Double check that you have entered your information properly in the checkout fields as indicated.
3) Try a different credit card if you have one.
4) A method that is sure to work is to signup for Paypal. You can add funds to your Paypal account from your bank account and then pay for a Pro membership with those funds using the Express Checkout payment method on the Penzu Pro sign-up page. While this isn’t ideal, and might take a while, it will work every time so long as funds can be transferred to your Paypal account.
5) Finally, as a last resort, you can use a friend or family credit card and pay them back. After all, it’s only $19!
Please contact support (support [at] penzu.com) if you are still having issues. We sincerely apologize for any people that are experiencing trouble upgrading.