Penzu Help

How do I stop receiving email reminders?

Penzu Support — Sat, 25 Feb 2012 04:04:50 +0000

If you’ve setup a Penzu account with email reminders enabled and you want to stop receiving them, just follow the below instructions:

1. Login to your Penzu account at http://penzu.com/account/login.

2. Click on your journal to open it.

3. Visit your settings page. You can find the link in the top right corner:

4. Then scroll down to the reminders section at the bottom and click the red delete button next to one or all of your reminders:

If you have multiple journals, you might have to remove reminders from each journal.

How do I cancel auto-renewal? (Pro)

Penzu Support — Mon, 02 Jan 2012 19:11:09 +0000

If you upgrade to Penzu Pro, we create an automatic renewal for you so you don’t have to input your information again next year and so that you account doesn’t get cancelled.

If you’d prefer to turn off auto-renew, you can do so by following these steps:

1. Login to Penzu and go to your Account page (or just visit https://penzu.com/account):

2. Click on the Billing Information tab:

3. Then click on the “Turn Off” link to not have your payment method charged again:

Feature Tests

Penzu Support — Mon, 21 Nov 2011 16:21:14 +0000

We sometimes run tests within our app to validate certain features before we make them widely available to all users. Not all tests get implemented so if you vote for them it doesn’t guarantee we’ll build it. Votes and clicks matter though so if you like the feature, be sure to let us know.

How do I import TXT files? (Pro)

Penzu Support — Sat, 24 Sep 2011 15:19:51 +0000

With Penzu Pro you can import TXT files that have been formatted in a particular way. You can do so from the Entries page:

1) Click on the Import button on the Entries page toolbar.
2) Click the Go button under the TXT option from the file format list.
3) Upload your file and click Import once successfully uploaded.

At the moment, you can import TXT files that have been exported from Penzu or Ohlife. In each of these files are multiple entries with dates, titles, and body text. You can download the sample TXT formatted files below.

Click to view (right click to download) template for importing a Penzu TXT file: Penzu_Template

Click to view (right click to download) template for importing a Penzu TXT file: Ohlife_Template

If this isn’t clear, try exporting some entries from your journal page as TXT files to view the formatting. Or email us at support@penzu.com for help.

How do I lock journals with Penzu Mobile? (Pro)

Penzu Support — Sun, 11 Sep 2011 18:46:46 +0000

With all versions of Penzu Mobile, you can lock journals with the Basic or Encryption lock. On all devices, encrypted data is saved on our servers and never on the device. Ergo, locking with encryption requires that you are connected to the internet. Unlocking encrypted journals or entries also requires a connection since the entries need to be downloaded from the server at the time of unlocking.

iOS:

1. Navigate to the settings page (open any journal and click the Settings button on the tab bar).
2. Click the Lock Journal option.
3. Enter your password twice, a hint, and choose the type of encryption you want.
4. Once complete, the lock will be turned on.

Android App:

1. Navigate to the Journals page.
2. Press and hold the journal you would like to lock to reveal the context menu.
3. Choose the Lock Journal option.
4. Enter your password twice, a hint, and choose the type of encryption you want.
5. Click lock and the journal will be locked.

Alternatively, you can lock the journal from the Settings page.

Mobile Web App:

1. Navigate to the Settings page by clicking any journal and choosing “Settings” below.
2. Click the Lock Journal option.
3. Enter your password twice, a hint, and choose the type of encryption you want.
4. Once complete, the lock will be turned on.

Locking and unlocking journals can only be done while online.

How do I rename a journal with Penzu Mobile? (Pro)

Penzu Support — Sat, 10 Sep 2011 14:44:01 +0000

iOS:

1. Navigate to the settings page (open any journal and click the Settings button on the tab bar).
2. Click the Rename Journal option.
3. Enter your desired new journal name and click Save.

Android App:

1. On the Journals page, find the journal you want to rename.
2. Press and hold the journal to reveal the context menu.
3. Select the Rename Journal option.
4. Enter your desired journal name and click Save.

Mobile Web App:

Unfortunately journals can’t be renamed from the mobile web app at this time.

Do I have to manually sync my journals on Penzu Mobile? (Pro)

Penzu Support — Thu, 08 Sep 2011 14:31:01 +0000

Unfortunately, yes. If you’re using our iOS or Android apps, you have to manually sync any changes you have in order for them to appear in your account. We plan on adding auto-syncing down the road.

Our mobile web app, however, syncs as changes are made. Except if you’re on a Blackberry, which requires a manual save. W

Why won’t my inserted image show up on my mobile device? (Pro)

Penzu Support — Wed, 07 Sep 2011 17:50:29 +0000

If you’ve inserted an image into an entry on our web app, it wont’ show up properly on our Android, iPhone, or iPad app properly. Since those devices don’t support rich text, you’ll need to “attach” the image for it to appear.

If, however, you are using our mobile web app, you can view images inserted into the body of entries in the View Mode (edit mode will remove them).

How do I lock the Penzu Mobile app with a passcode? (Pro)

Penzu Support — Tue, 06 Sep 2011 21:39:12 +0000

With all mobile apps you can create a 4-digit PIN that locks the app.

iOS

1. Navigate to the settings page (open any journal and click the Settings button on the tab bar).
2. Click the Passcode Lock option.
3. Follow the instructions, entering your desired passcode twice.
4. Once complete, the lock will be turned on.

Now, whenever the app is exited or when the device is locked, your PIN will be required to access the app. If you can’t remember your PIN, you will not be able to access the app until you delete and redownload the application from the App Store. If you don’t have a Pro account, and haven’t synced your journals, unfortunately your journals can’t be recovered.

Android App:

1. Navigate to the settings page (open any journal and click the Settings tab).
2. Click the Passcode Lock option.
3. Follow the instructions, entering your desired passcode twice.
4. Once complete, the lock will be turned on.

Mobile Web App:

Locking the mobile web app can be done from the Journals page by clicking the “Lock App Now” button or from the settings page.

1. Navigate to the Settings page by clicking any journal and choosing “Settings” below.
2. Next to App Lock, swipe the “Off switch” to “On”.
3. Enter your PIN twice as instructed and app lock will be turned on.
4. Choose your desired “Lock After” time – the default setting is 10 minutes.

If you get locked out of your app because of a lost PIN code, just enter any PIN 10 times and you’ll be logged out automatically. If you get locked out while offline, you will need to go back online in order to access your account again.

How do I remove/delete a photo from an entry?

Penzu Support — Tue, 06 Sep 2011 18:26:53 +0000

iOS

1. Navigate to the desired entry.
2. Click on the photo to reveal the photo view.
3. Click the “Remove” button to delete the photo from the entry.

Android App:

1. Navigate to the desired entry.
2. Click on the photo to reveal the photo view.
3. Click the menu hard-key to reveal the contextual menu.
4. Choose the “Remove Photo” option.

Mobile Web App:

1. Navigate to the desired entry.
2. Click on the photo to reveal the photo view.
3. Click the “Remove” button to delete the photo from the entry.